CUSTOMER SUCCESS STORY

How Cakes D' Sabores Unified Two Locations Under One System

A family bakery known for "bring-anything-we'll-make-it" custom work replaced scattered systems with a single platform for retail, online, and wholesale.

Bakery Type Custom Cake Bakery & Café (2 Locations)
Location South Florida
Customer Since 2024
Aleida-and-Lesly-from-CakesDSabores-featured
01 THE CUSTOMER

From Home Kitchen to Two Thriving Locations

Cakes D' Sabores began in 2008 when a home-based cake hobby blossomed through church and community word-of-mouth. After years of steady demand, the family opened a commercial shop in 2017—and added a second location last year.

Rooted in Hispanic heritage and known for "bring-anything-we'll-make-it" custom work, the bakery has built a reputation for turning wild ideas into edible reality: yachts, Ferraris, handbags, safes, and more. They serve weddings (preferred vendor at ~25 venues), birthdays, everyday café guests, and an emerging wholesale audience with their crowd-favorite cake sticks.

cakesdsabores-blueicing
02 THE CHALLENGE

Success Was Outgrowing Their Systems

As demand grew, the cracks started showing. Custom orders lived on loose-leaf forms that could be misplaced, with no searchable customer history. When a bride called asking about her sister's cake from two years ago, there was no easy way to find it.

eCommerce sat on a separate WooCommerce site—every price or flavor change required a developer and kept data split from the POS. On top of that, multiple disconnected tools handled time clock, reporting, production, and payments. Managing it all across two locations was slowing them down.

03 OUR SOLUTION

One Platform for Everything

Cakes D' Sabores moved to BakeSmart as their single system for retail, online, and custom orders. The Cake Matrix captures complex designs and pricing in one place—no more loose-leaf forms or missing details.

eCommerce is now integrated, so menu updates happen once and sync everywhere. Invoicing and payment status live inside each order, while production planning, reporting, and wholesale tools all run from the same hub.

THE TRANSFORMATION

From Scattered to Streamlined

Before BakeSmart
With BakeSmart

Loose-leaf custom forms, missing details, no history

Cake Matrix: digital ordering with searchable history

Two systems and developer-dependent edits

One platform for POS & online; self-serve updates in minutes

Multiple disconnected tools for production, reporting, payments

Single application for everything

Hard to scale across two locations

Unified view of both locations from one dashboard

04 THE IMPACT

Focused on Quality, Not Admin Work

With BakeSmart, orders, payments, production, and customer history live in one place—no more chasing papers or reconciling systems.

The team can now focus on what they do best: creating showstopper cakes and growing the business. They're moving more orders online, managing two locations with clarity, and expanding their wholesale and CPG lines (including those signature cake sticks) without adding admin clutter.

"One piece of advice: if you do custom cakes, you really need the Cake Matrix. We searched far and wide—BakeSmart increased our efficiency tenfold. It’s designed for bakeries and truly one-of-a-kind"

LM
Lesly Milano Owner, Cakes D'Sabores