A 20-year bakery veteran joins the team to help bakeries “conquer the chaos” and implement innovative BakeSmart solutions.
BakeSmart has hired their newest team member, and she's bringing a job title as unique as her mission. Meet Heather, BakeSmart's official "Chaos Wrangler,” a role designed to help bakery owners harness the beautiful chaos that comes with running a bakery.
The addition of a dedicated Chaos Wrangler reflects BakeSmart's commitment to the human side of bakery operations. While technology can streamline processes, successful implementation requires someone who truly understands the unique rhythm and challenges of bakery life.
Throughout over 20 years of bakery experience, Heather has done it all, from rolling dough at 4 a.m. to managing multi-location bakeries. She's lived the challenges that come with running a bakery, and now she's here to help others thrive in it.
"Bakeries are incredible places, but let's be honest, they're also wonderfully chaotic," said Mike, CEO of BakeSmart. "Between custom orders, early morning prep, and keeping customers happy, bakery owners are juggling a million things. Heather has lived that reality, and now she's here to help others master it."
As BakeSmart's official Chaos Wrangler, Heather focuses on onboarding new bakeries, keeping documentation organized, and providing ongoing support for bakery operators. Living nomadically, Heather may pop up in a bakery near you, ready to learn from each unique operation while sharing her expertise.
"I've been there in the earliest hours of the morning, writing orders, taking calls, working to make everything happen," said Heather. "Whether it's troubleshooting tech or helping your team get comfortable with new tools, my job is to make your life easier, not more complicated."
With the right tools, good training, and a steady hand, anyone can conquer the chaos. And if you can't? Well, that's what she's here for.
We'd love to hear about your bakery and see if BakeSmart could provide solutions to help you streamline, grow and make more money!